Leading Business Bank Relies on Ninth Wave to Achieve ERP Connectivity

CASE STUDY

Embed Financial Services Natively Into Customers’ Preferred Applications

When a financial institution’s corporate and business banking customers rely on ERP solutions like NetSuite to manage their businesses, the ability to rapidly and securely integrate real-time banking data into those applications is vital to obtaining the holistic view of their finances needed to ensure smooth, efficient corporate operations.

For one leading business bank, NetSuite connectivity was previously achieved via cumbersome and unreliable file transfers. This complicated and error-prone process was negatively impacting the bank’s acquisition of new customers and the retention of existing ones.

Bank customers wanted a simpler, more efficient way to incorporate their banking information into the mission-critical business processes and workflows they used in NetSuite. To meet these demands, the bank needed a frictionless, no-code way to share banking data with NetSuite.

The bank partnered with Ninth Wave to implement the native integration between the bank’s databases and their customers’ NetSuite software. Ninth Wave Platform now efficiently connects the bank and NetSuite, giving customers instant access to accurate, actionable data and transaction services.

Customers can now make more informed and timely decisions about their business because Ninth Wave’s direct integration to NetSuite simplifies money movement, cash management, and reconciliation processes to deliver efficiency, accuracy, and value to the bank’s customers.

This seamless customer experience:

  • Improves satisfaction
  • Increases loyalty
  • Gives the bank a competitive edge

Ninth Wave embeds financial services natively into bank customers’ preferred applications, through a single open finance platform, that makes it easy to enroll and manage customers.

Building a Comprehensive API Plan

In phase two of the project, the bank’s technical operations and business teams collaborated with Ninth Wave to define and implement a broad-reaching API strategy. The goal of phase two was to connect the bank’s various banking and payment systems with the third-party apps and solutions preferred by its customers.

To further enhance the bank’s Open Finance initiatives, Ninth Wave helped prioritize external app connections and implement a comprehensive API strategy to support a platform that includes customer authorization and permissioning for account data sharing and payments.

Learn more about the Ninth Wave platform, and how it can help your organization succeed.