A Message From Our CEO Regarding COVID-19 Readiness
Dear Business Partners and Friends of Ninth Wave,
As COVID-19 (the Coronavirus) continues to impact the global community and concerning news continues to break on a daily basis, I want to personally update you on the steps we have taken to ensure business continuity for all our customers around the world and reassure you that our operations and all ongoing projects remain unaffected and won’t be negatively impacted by the current developments.
Being a pure-play, native cloud-based SaaS company, the nature of our business is “perfectly” suited to execute well in situations like this one. You can rest assured that the performance of The Ninth Wave platform itself will not be impacted in any way and we are committed to delivering your service without interruption to the full extent of our ability. We are by nature 100% operational as a virtual company.
The Ninth Wave leadership team has taken proactive measures to ensure the safety of our employees as well as being able to maintain service levels for our customers. These actions includes:
We are closely monitoring the World Health Organization (WHO), US Department of Health, Centers for Disease Control and Prevention (CDC), and NYS and NYC governmental organizations for up-to-the-minute information to ensure the actions we’re taking are comprehensive and appropriate.
Work From Home
Our staff are equipped with the processes and technologies to enable remote work. We are able to maintain 100% of operations when our primary office space is not available. As a precautionary measure, we are also limiting guest visits to our offices.
Restricting Non-Essential Work Travel
Travel for internal meetings as well as non-essential customer facing travel has been suspended. Essential travel must be approved by our senior leadership team. Customer meeting and internal meetings will be conducted via conference call and video conferencing.
Business Continuity & Operational Resilience
In conjunction to pandemic planning, we have recovery strategies in place to ensure that our critical personnel, processes, technology, applications, infrastructure, and third parties are resilient against disruptive events like this.
Our account executives, customer success managers as well as other representatives working with you, are here to assist you around the clock and answer any questions you might have related to this critical situation. Please feel free to reach out to firstname.lastname@example.org if you have further questions. I am also at your full disposal as well.
It goes without saying that, while ensuring the success of our customers and partnerships is our main focus, the health and safety of our employees, customers and partners are paramount. This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
Thank you for your continued trust in Ninth Wave.
Founder & CEO